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Manage Shipping Options in a Region

In this document, you’ll learn how to manage a region’s shipping options in your Medusa Admin.

Types of Shipping Options​

There are two types of shipping options in a region:

  1. Shipping Options that are used when a customer places an order or when an admin creates a draft order.
  2. Return Shipping Options that are used when a customer requests a return or exchange for their order, or when an admin registers an exchange, a claim, or a return for an order.

A shipping option can’t be used for both cases. In a region, you can create an unlimited amount of shipping options and return shipping options.

Manage Shipping Options in a Region​

Add Shipping Option to a Region​

To add a shipping option:

  1. Go to Settings → Regions.
  2. Select the shipping option's region.
  3. Scroll down to the Shipping Options section on the right side.
  4. Click on the Add Option button.
  5. A new window will open with a form with the following fields:
    • Visible in Store: Whether or not this option should be available on the website. This is useful if you want to create a shipping option only for use on the Medusa Admin (for example, to create draft orders).
    • Title (Required): The name of the shipping option. The customer will see this name on the storefront if the “Show on Website” field is checked.
    • Price Type (Required): The type of price. It can be either Flat Rate or Calculated. If you choose Flat Rate, this will show a new field Price. If you choose Calculated, it's assumed the calculation of the shipping option is handled using custom logic implemented in the Fulfillment provider.
    • Price: This field is only available and required when you set the Price Type to Flat Rate. It indicates the price of the shipping option.
    • Shipping Profile (Required): The shipping profile this option belongs to.
    • Fulfillment Method (Required): the fulfillment provider that will handle fulfilling this shipping option.
    • Requirements: You can use this section to specify a condition for when this shipping option should be available during checkout or draft-order creation. The "Min. subtotal" field indicates the minimum cart subtotal required to use this shipping option, and the "Max. subtotal" field indicates the maximum cart subtotal required to use this shipping option. For example, you can fill in the first field “100” to only allow using this shipping option if the cart’s subtotal is at least $100.
    • Metadata: This section allows you to add custom data to the shipping option in the form of a key-value pair. This is mostly helpful for technical teams and developers.
  6. Once you’re done, click the "Save and close" button.

Edit a Shipping Option​

To edit a shipping option:

  1. Go to Settings → Regions.
  2. Select the shipping option's region.
  3. Scroll down to the Shipping Options section on the right side.
  4. Find the shipping option you want to edit and click on the three dots icon at its right.
  5. Click on Edit in the dropdown.
  6. A new window will open with the fields that you can edit. You can edit all of the fields you chose while adding the shipping option except for the Shipping Profile and Fulfillment Method.
  7. Once you’re done, click the Save and close button.

Delete a Shipping Option​

Warning

If you delete a shipping option, you can’t restore it or its data, customers can’t use it during checkout, and admins can’t use it for draft orders.

To delete a shipping option:

  1. Go to Settings → Regions.
  2. Select the shipping option's region.
  3. Scroll down to the Shipping Options section on the right side.
  4. Find the shipping option you want to edit and click on the three dotsthree dots icon at its right.
  5. Click on Delete in the dropdown.

Manage Return Shipping Options in a Region​

Add Return Shipping Option to a Region​

To add a return shipping option:

  1. Go to Settings → Regions.
  2. Select the shipping option's region.
  3. Scroll down to the Return Shipping Options section on the right side.
  4. Click on the Add Option button.
  5. A new window will open with a form with the following fields:
    • Visible in Store: Whether or not this option should be available on the website. This is useful if you want to create a return shipping option only for use on the Medusa Admin (for example, to create an order return).
    • Title (Required): The name of the shipping option. The customer will see this name on the storefront if the “Show on Website” field is checked.
    • Price Type (Required): The type of price. It can be either Flat Rate or Calculated. If you choose Flat Rate, this will show a new field Price. If you choose Calculated, it's assumed the calculation of the shipping option is handled using custom logic implemented in the Fulfillment provider.
    • Price: This field is only available and required when you set the Price Type to Flat Rate. It indicates the price of the shipping option.
    • Shipping Profile (Required): The shipping profile this option belongs to.
    • Fulfillment Method (Required): the fulfillment provider that will handle fulfilling this shipping option.
    • Requirements: You can use this section to specify a condition for when this shipping option should be available when creating a return or exchange. The "Min. subtotal" field indicates the minimum subtotal required to use this shipping option, and the "Max. subtotal" field indicates the maximum subtotal required to use this shipping option. For example, you can fill in the first field “100” to only allow using this shipping option if the cart’s subtotal is at least $100.
    • Metadata: This section allows you to add custom data to the shipping option in the form of a key-value pair. This is mostly helpful for technical teams and developers.
  6. Once you’re done, click the "Save and close" button.
  7. Once you’re done, click the Save and close button.

Edit a Return Shipping Option​

To edit a return shipping option:

  1. Go to Settings → Regions.
  2. Select the shipping option's region.
  3. Scroll down to the Return Shipping Options section on the right side.
  4. Find the shipping option you want to edit and click on the three dotsthree dots icon at its right.
  5. Click on Edit in the dropdown.
  6. A new window will open with the fields that you can edit. You can edit all of the fields you chose while adding the shipping option except for the Shipping Profile and Fulfillment Method.
  7. Once you’re done, click the Save and close button.

Delete a Return Shipping Option​

Warning

If you delete a return shipping option, you can’t restore it or its data, customers can’t use it when they request a return or an exchange, and admins can’t use it when requesting a return for an order or registering an exchange or claim for an order.

To delete a return shipping option:

  1. Go to Settings → Regions.
  2. Select the shipping option's region.
  3. Scroll down to the Return Shipping Options section on the right side.
  4. Find the shipping option you want to edit and click on the three dotsthree dots icon at its right.
  5. Click on Delete in the dropdown.
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