Manage Custom Gift Cards

In this document, you’ll learn how to manage custom gift cards, including how to create and update them.

Create Custom Gift Card

To create a custom gift card:

1. Go to Gift Cards from the sidebar.
2. Click on the Custom Gift Card button at the top right of the History section.
3. In the pop-up that opens:
   1. Select in the Region field the region this gift card works in. You can only pick one region. Based on the region you pick, the currency of the gift card will automatically change.
   2. Enter in the Amount field the amount of the gift card.
   3. If the gift card has an expiry date, you can toggle the "Gift Card has an expiry date?" on. This will show an expiry date and time fields that you can use to set the expiry date and time.
   4. Enter in the Email field the email of the customer that will receive this gift card.
   5. You can optionally enter in the Personal Message field any message you want the customer to receive with this gift card.
4. Once done, click on "Create and send" button.

The gift card will be created with a random code. The customer will then receive an email with details about their gift card.

Note

If the customer doesn’t receive an email, please get in touch with your technical team to ensure an email service is set up correctly.

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View a Custom Gift Card’s Details

To view a custom gift card’s details:

1. Go to Gift Cards from the sidebar.
2. In the History section, find the custom gift card and click on it.

This opens the gift card’s details page.

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Edit a Custom Gift Card

Edit Region and Expiry Date

Info

Changing the region of a custom gift card will change the currency of the gift card to the new region’s currency.

To change the region of a custom gift card:

1. Go to the custom gift card’s details page.
2. Click on the icon at the top right of the first section.
3. Click on "Edit details" from the dropdown.
4. In the pop-up that opens:
   1. Select in the Region field the region you want this gift card to work in.
   2. You can optionally edit its expiry date by toggling the "Gift Card has an expiry date?" field on and specify the expiry date and time.
5. Once done, click on the "Save and close" button.

Update Balance of Custom Gift Card

To update the balance of a custom gift card:

1. Go to the custom gift card’s details page.
2. Click on the icon at the top right of the first section.
3. Click on “Update balance” from the dropdown.
4. In the pop-up that opens, enter in the Amount field the new balance.
5. Once done, click on the "Save and close" button.

Change Custom Gift Card Status

You can disable or activate a custom gift card.

Note

If you disable a gift card, customers can’t use it during checkout.

To change a custom gift card’s status:

1. Go to the custom gift card’s details page.
2. In the first section, you'll find the status of the custom gift card with a icon if it’s active or a icon if it’s disabled.
3. Click on the status, and a dropdown will show to toggle the status. For example, if the status of the gift card is Active, the dropdown will show a Disable status.
4. Choose the status in the dropdown, and the status of the gift card will change.